October 2, 2019

Challenge

A pioneering national airline wanted to empower its airline operations employees with digital tools that would improve the efficiency and accuracy of their planeside operations. This commitment to continuous improvement has contributed to their status as the highest ranked airline in customer satisfaction among traditional carriers 12 years in a row.

The potential to empower the workforce and improve outcomes was clear, yet the idea had been sitting on the backburner for some time. Limited internal resources were allocated to other efforts that were deemed more urgent but less strategic. Cyborg Mobile created a custom solution to efficiently deliver the product and unlock the business value.

Approach

After defining a broad technical outline with the client (platform, language, and tools), we assembled a team of experts with the right mix of skills and experience for the job. This project required especially close partnership with the client’s operations experts, as the underlying systems were custom, complex, and in some cases related to flight safety.

Our team’s primary responsibility was engineering with excellence. We defined the architecture, used modern code patterns and frameworks, and stayed on top of technical debt. We followed test-driven development (TDD) best practices and maintained full test coverage as we added and updated features.

We pride ourselves on driving to results, so we always look for ways to improve efficiency within our partner organizations. On this project, that “delivery plus” consulting approach included helping the client reconsider backlog prioritization from a Lean perspective. By mapping potential drivers of business value against technical complexity, we were able to deliver the product’s key feature months ahead of the client’s original estimate.

Value

At Cyborg Mobile, we love technology that empowers, and we were especially motivated by this opportunity to craft an experience that would be used every day for mission critical work. By combining engineering excellence with collaborative client process improvement, we delivered real innovation and boosted client confidence at the same time. We remain a trusted partner today and aspire to this level of synergy with all future clients.

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